Cancellation and Refund Policy of Singhal B2B Computer Wholesale

 

The following policy regarding cancellation and refund is applicable to the sale of computer products and services by Singhal B2B Computer Wholesale to clients or buyers in India.

1.      Order Cancellation

1.1.            Cancelled by the Customer:

·         A request for cancellation should be placed before we ship a product

·         You need to submit the cancellation requests through Support System available on the order status window then we will check and get back to you for the same.

·         We reserve the sole right to accept or reject these cancellation requests. These are subject to our approval. So, we may reject cancellation requests for orders that are already shipped or being processed.

·         In case we approve your cancellation request, any refund applicable will be processed as per the terms in Section 2.

 

1.2.            Cancellation from Our End

As the seller, we reserve the right to cancel an order for various reasons. These include, but are not limited to, the following:

·         Unavailability of a product

·         Mistakes in product descriptions or pricing

·         Suspicion of fraudulent activity

·         In case a customer fails to comply with our payment terms

·         If we cancel an order, you will receive a notification from us in advance. In these situations, you will receive a full refund of payments that you may have already made.

 

2.      Our Refund Policy

2.1.            Eligibility for Refund

We issue refunds only for the following:

·         Orders that are cancelled by us

·         If you return DOA Products approved by Brand within Validity of a DOA Letter

·         Orders that are cancelled by you and the cancellation request is accepted by us

·         If the item found damaged at the time of delivery, items are missing partially, or order lost during transit (we will assess the loss and provide a suitable resolution for the same, you must report it at the time of delivery.)

We do not issue refunds in the following situations:

·         You return any product due to incorrect ordering or remorse

·         If the products sustain damage due to improper handling or misuse

·         Goods once sold will not be taken back unless it is a DOA.

 

2.2.            The Refund Process

Buyers need to follow the return procedure we have mentioned in our Warranty Policy to initiate a refund for defective products.

We will process the refunds within 7 to 10 business days of:

·         Approving the order cancellation

·         We receive and inspect the returned products

·         The refunds will be issued to the original mode of payment for the purchase, unless any other decision is reached

 

2.3.            Refund Amount

·         You will receive a full refund for all orders that are cancelled by us

·         In case the products are defective, we will determine the refund amount based on our Warranty Policy

·         If you cancel the order, we may deduct a nominal cancellation fee from the refund amount