Refund Policy

At Singhal Infosystems Pvt Ltd, we strive to provide the best products/services and ensure customer satisfaction. However, we understand that there may be situations where you require a refund. Please read our refund policy carefully to understand the terms and conditions applicable to your transactions.

1. General Refund Policy

• Refunds will be issued only under valid and approved circumstances, such as failed transactions, duplicate payments, or service/product unavailability.
• Refund requests must be submitted within 5 days of the transaction date.
• All refund requests will be reviewed and processed at our sole discretion.

2. Eligibility for Refunds

A refund may be issued under the following conditions:

• Failed Transactions: If the amount is debited from your account but the transaction fails.
• Duplicate Payments: If a customer is charged more than once for the same transaction.
• Service/Product Unavailability: If the purchased service/product is unavailable due to technical or operational reasons.
• Incorrect Charges: If you were incorrectly charged due to a system error.

3. Non-Refundable Payments

• Payments made for successfully delivered products/services are non-refundable unless specified otherwise.
• Refunds are not applicable for digital/downloadable goods once accessed or used.
• Fees charged by third-party financial institutions, including payment gateway charges, transaction fees, or convenience fees, are non-refundable.
• Any refund request that does not comply with this policy will be rejected.

4. Refund Process

1. To initiate a refund request, customers must email accounts@singhalinfosystems.com with transaction details, including:
   • Order ID / Transaction ID
   • Payment receipt or proof of transaction
   • Reason for the refund request
2. Upon receiving the request, we will verify the transaction details and process the refund accordingly.
3. Refunds will be processed within 7 business days after approval.
4. Refunds will be credited back to the original payment method (bank account, credit card, UPI, wallet, etc.).

5. Late or Missing Refunds

• If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider.
• If the issue persists, contact our support team at [support@yourcompany.com] with your refund request reference number.

6. Changes to This Refund Policy

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website.

For further assistance, please contact our support team at accounts@singhalinfosystems.com or call 9414643086,9785201393.